helping you advance the strategy, technology &
processes that fuel profitable ecommerce growth

Customer Retention Consultancy

“he is a true conversion guru who will help you understand your online customers better than you ever thought possible”


  • brands piling money into Google Ads & Facebook with diminishing returns and no plan B
  • unnecessary, reactive use of coupons and discounts to nudge up customer acquisition
  • investment in powerful personalisation tools with only the very basic components ever being used
  • no defined strategy to motivate more customers to shop again

There's a common ecommerce playbook that is proving less and less effective by the day. Let's learn how to use data, customer insight & marketing technology to deliver a better, more personalised shopping experience... and grow sales more profitably.


I advise ecommerce founders, senior management and in-house marketers how to profit through better acquisition & retention strategy. Using the tools that help you build and scale a truly customer centric experience. Clients are based in the UK, Europe & N. America. It's my role to deliver actionable guidance, insight and perspective to help drive ecommerce growth putting your existing customers at the heart of your business.

You can grab my weekly newsletter here. It's where I share insights I've gathered over 20+ years as an ecommerce marketing practitioner. Figuring out how to:

  • effectively onboard new customers
  • action smarter email retention strategies
  • build VIP customer relationships
  • learn the lifetime value of your customers
  • use marketing technology to scale personalisation
  • adopt retention strategy within your ecommerce business model

The key ingredients of a successful, profitable ecommerce business.

Let me know if I can be of help.

Ian Rhodes - Ecommerce Marketing Technology Expert
Ecommerce Consultant


ecommerce growth consultant

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Read More Articles

Personalisation · Ecommerce Business Model Innovation · Predictive Analytics · Email Segmentation & Welcome Sequencing · Behavioural Targeted Messaging · A/B Testing · Customer Lifetime Value Analysis · Loyalty Programmes · Customer Insight

Ecommerce Newsletter - Customer Retention Strategies

master the strategies, tools and processes that
drive profitable ecommerce growth

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