Ecommerce Customer Retention Consultancy, Training & Strategy Workshops

Give existing customers a reason to stay loyal, share their experience and, ultimately, shop again


Increasing Ecommerce Customer Retention Rates Since 1996

This is where ecommerce brands win or fail – customer loyalty


The vast majority of online retailers still miss the huge opportunity that a defined, focused customer retention strategy can bring.

I partner directly with ecommerce clients to help establish and run their post-sales communication strategy. From order success onwards we will personalise each and every customer touchpoint to build loyalty and earn the right to motivate our customers to shop again.

Make the shift from pure focus on acquisition to where the real money is made in ecommerce – customer retention growth.

Ecommerce Customer Retention Consultancy

Delivering customer retention consultancy, training and strategy workshops for ecommerce brands

How I will help your ecommerce brand retain more customers


Retention strategy is the make or break or ecommerce success. Let’s discover how to drive customer retention making better use of marketing technology, personalising the post-sales experience and giving people a reason to talk about your brand…

* Customer retention audit & review
* Post-sale delivery communication
* Product unboxing recommendation
* Voucher & discounting strategy
* Remarketing to existing customers
* Customer loyalty programmes
* Review collection & usage
* User generated content
* Software review & recommendation
* Friend referral programmes
* Social media communication
* Club & reward programmes
* Subscription business model strategy
* Email newsletter strategy
* Timed win-back campaigns
* Seasonal campaign strategy

Keep your customers more loyal, more rewarded


Customer retention and loyalty should be central to your growth strategy. Most ecommerce brands ignore the opportunity to drive significant profitable growth through their existing customer base.

Inspire your customers to share their experience with your brand and significantly impact the opportunity word-of-mouth marketing will provide your ecommerce brand.

Do what your competition won’t. Start building your brand less ordinary through a fresh focus on how you retain your existing customers.


Take the next step to retaining more customers


Contact me today by calling +44(0)7545 822460, emailing me at ian@ecommercegrowth.co.uk or dropping your details across in the form below. I’lll be in touch right away.