customer retention strategy
for ambitious ecommerce brands

Start Fuelling Sustainable, Profitable Ecommerce Growth

build customer loyalty

Where your ecommerce brand will win or fail

The vast majority of online retailers still miss the huge opportunity that a defined, focused customer retention strategy can bring.

I partner directly with ecommerce clients to help review, build and optimise their customer retention strategy. From order success onwards we will personalise each and every customer touchpoint to build loyalty and earn the right to motivate your customers to shop again.

We’ll dig deep into data to help you fully understand your customer lifetime value and build a route to greater profitability for your ecommerce brand.

Make the shift and evolve from a constant acquisition focus to where the real money is made in ecommerce – customer retention growth.

Ecommerce Customer Retention Consultant

Ian Rhodes

Independent Ecommerce Customer Retention Specialist

retain more customers

learn how I will help grow your ecommerce brand

Retention strategy is the make or break or ecommerce success. Let’s discover how to drive customer retention making better use of marketing technology, personalising the post-sales experience and giving people a reason to talk about your brand…

  • Customer Lifetime Value (CLV) benchmarking and measurement
  • Existing customer retention strategy audit & review
  • Post-sale delivery communication & welcome sequencing
  • Product unboxing recommendation
  • Repeat customer voucher & discounting strategy
  • Remarketing to existing customers
  • Email segmentation and flow sequences for VIP customers
  • Customer loyalty programmes
  • Review collection & usage
  • User generated content
  • Ecommerce marketing technology review & recommendation
  • Friend referral programmes
  • Reward programmes
  • Subscription business model strategy
  • Email newsletter segmentation & strategy
  • Timed win-back campaigns
  • Seasonal campaign strategy

reward loyalty

motivate your customers to stay with you

Customer retention and loyalty should be central to your growth strategy. Most ecommerce brands ignore the opportunity to drive significant profitable growth through their existing customer base.

Inspire your customers to share their experience with your brand and significantly impact the opportunity word-of-mouth marketing will provide your ecommerce brand.

Do what your competition won’t. Start building your brand less ordinary through a fresh focus on how you retain your existing customers.


Customer Retention Consultancy

next steps

to building loyalty and driving repeat business

Contact me today by calling +44(0)7545 822460, emailing me at [email protected] or dropping your details across in the form below. I’lll be in touch right away.